The orders take place only through our website and the shopping cart. We do not accept orders through E-mail.
Our server is under the responsibility of a dedicated professional team where their main task is to secure and make sure that all is working in perfect condition in order to offer the best shopping experience. Our database is entirely encrypted, it’s impossible for a third person to intercept our customer’s information. You may notice that our website is SSL-HTTPS secured. We give a priority to discretion and ensure the highest anonymity to our clients.
We are shipping to the USA. We currently use distributors in other countries. Please contact us via a support ticket if you are interested in distribution.
No, we do not require a minimum order.
Yes! Our system automatically dispatch Email at each step of the ordering process ( ORDER PLACED / PAYMENT INFORMATIONS RECEIVED / ORDER SHIPPED )
Please follow our payment instructions. Most major credit cards accepted.
Anonymity is our priority. It’s impossible to guess what the parcel contains and from who it’s coming from since we do not write our company name anywhere on the packaging.
Once a payment is received, we ship within 24-48 hours on business days. – 6 to 12 days for customer in North America
Once your order has been updated to “SHIPPED”, you are requested to keep following your Tracking Number on 17Track.net. If your parcel is not delivered after 20 days from the shipment date, please select “OPEN A TICKET” and get in touch with our support team. Delays happen and are often due to (Bad weather, strikes, overload of postal network etc.)
Shipping Cost are $20 fixed rate. No matter how big or small they order is, that is what shipping is.
Yes, because we ship it with a tracking number, you will have to sign upon reception.
Note: If you do not want to sign for your parcel, please specify it in the order comment “NO SIGNATURE REQUIRED” but be aware that your parcel will not have a tracking number, and you will be unable to follow it. Also, if we ship with no tracking, our reship policy will not apply in case of lost parcel.
No problem, damaged orders are fully covered by our reshipping policies. Prior to opening your parcel, take a picture of the Pack (Front and Back). Open it and take a picture of the broken items. Once you d, open a SUPPORT TICKET, and make sure to provide us the concerned order ID#.
Orders that are returned because you made a mistake while filling out the delivery form will be lost. We use a fictitious return address due to the nature of the business. You will be not covered by our reshipping policies. Takes your time when you Check Out your order to fill out accurate information!!